Consumers are interacting with smartphones, chatbots, drone imagery, and digital payments. Give your clients what they want. Use their technology to deliver your customer service. You’ll be able to: decrease expenses, increase customer satisfaction, shorten claim cycle time, and increase security of payments.
How do you know which tools to implement, how to do it, and in what order? With Claims as a Service, Hausch & Company can build a technology bridge to help you improve efficiency.
Technology in Claims as a Service
Step 1: Determine the Goal
Set a measurable goal you can monitor. Know what you are trying to accomplish, before you start.
Step 2: Evaluate Technology Impact
Understand who will use the technology, what kind is needed, and then map the impact on your business.
Step 3: Implement a Technology Bridge Pilot Program
Test the waters and gather information for successful large scale implementing in three tiers of claims.
IMPLEMENTATION: 3 TIERS OF CLAIMS
Fast Track Claims
Claims that require limited documentation, are under $10,000, and don’t require multiple skill sets to resolve the claim. Chatbots, apps, and AI tools can assist — increasing speed and customer satisfaction.
Claims typically below $25,000 that require an on-site inspection to assess the loss. Based on multiple criteria, the desk adjuster determines if the claim needs to be handled by a layman or licensed adjuster. Measuring apps, satellite imagery, and drones can be used to get an initial look at the loss to serve as the basis for the claim decision — giving you greater precision and efficiency.
Losses requiring advanced technology deployments along with in-person intervention. Technology tools can help field adjusters decrease inspection, increase accuracy, and promote safety.
TECHNOLOGY IN CLAIMS
Consumers are interacting with smartphones, chatbots, drone imagery, and digital
payments. With Claims as a Service, Hausch & Company can build a technology
bridge to help you improve efficiency and deliver improved customer service.