Hausch & Company has been involved in claims handling since 1948. We define service. We offer the complete package of communication and quality product at a competitive cost. We recognize the importance of prompt handling while maintaining high standards and professional personnel to service your needs.
Our goal is to simplify the claim process by providing professional, attentive and prompt service that delivers accurate and comprehensive adjusted claims.
All of our adjusters constantly pursue continuing education, advanced certifications and institute designations.
Our company has over 70 years of being involved in claims handline. We are a financially-sound company built on strong ethics and integrity.
All files go through a thorough quality control review to maintain a high level of accuracy.
Provide consistent internal and external support through strong, effective communication.
Claim Management System
Web-based system for convenient accessibility 24/7. Review files, store and retrieve documents, and communicate with adjuster at any time.
Delivering Cost-Saving Results
Deliver cost-saving results by understanding state regulations and policy provisions while providing quality investigations and claim negotiating.
Our firm has been dedicated to the professional resolution of claims since 1948. Attorney Robert Winters of Rock Island, Illinois laid the foundation of the company. Mr. Winter created a branch of his firm to independently adjust insurance claims and named the company Illinois – Iowa Claim Service. The home office was in Moline, Illinois and served the greater Quad-City area from 1948 to present.
In 1974, a new owner, Dale Stonehocker, took the helm and expanded into Johnson County and eastern Iowa. The company was then servicing the eastern half of Iowa and the northwest part of Illinois.
In February 1995, Douglas Stonehocker and David Hausch relocated from the Quad City’s office and began the expansion into the Chicago, Illinois market. Since our initial opening in the Chicago suburbs, we have been growing our opportunities and eventually making the windy city the location of our home office now located in Elgin, IL.
In 2000, Craig Krapfl opened our Des Moines, Iowa office. The Des Moines office is centrally located and allows us to expand our service area to the entire state of Iowa. The expanded territory in Iowa continued our focus on providing simplified claim solutions for our clients, while being their one provider for all claim handling needs in Iowa.
We expanded our service footprint in 2005 when Eran Schuettpelz opened our St. Louis, Missouri office. Eran trained in the Chicago office for several years and took on the challenge of opening our new office in St. Louis. The opening of that office expanded our territory into eastern Missouri and allowed us to further serve central and southern Illinois.
With the St. Louis office open and the firm operating in several Midwest states, the company had outgrown the territory restrictions of the original name, Illinois – Iowa Claim Service. In 2008, the name was changed to Hausch & Company.
Hausch & Company is committed to providing better service with better results for our clients. This requires us to continually look for ways to increase our capabilities. In the fall of 2013, we expanded our coverage by opening a property office in Kansas City, KS. The office is led by our veteran claim adjuster, Van Miehe.
In April 2014, we opened a field office in Omaha, Nebraska. We have been very fortunate to have great employees to help expand our service territory, but we have never lost the focus of what has allowed us to be in business for more than 65 years—the constant pursuit of excellent service and the professional resolution of claims.
2017 is the year of expansion. In January 2017, we opened a regional headquarter in Las Vegas, Nevada and in November 2017, we opened another regional headquarter in Columbus, Ohio.
November 2018, we opened a regional headquarter in Boca Raton, Florida.
ALWAYS ON THE LOOKOUT FOR TALENT
Employees that start here, stay here. We’re an established company that has been growing throughout the U.S. since 1948. Our long-standing existence is because of our people— those behind the scenes at our office to our hard-working, dedicated adjusters out in the field.
We offer a solid framework for a long-lasting career by removing the politics from the office environment. We’ve spent over 70 years perfecting our training program that sets our employees up for success and advancement. Our average tenure is in excess of 15 years and each one of our offices is a result of an employee moving up by moving out to expand our territory.
Our trainees are paid to learn. Training includes assistance with claim handling while studying the 4 basic principles of the industry: ethics, property, casualty and workers’ compensation. After receiving certification, training continues up to 12 months by assisting our tenured adjusters.
This process sets our adjusters up for success and guarantees that our clients are represented with the highest level of service and professionalism.